Contact
Real humans, 24-hour response window. We don't outsource support — every email is read and answered by our team. Most readers get a personal reply the same business day.
support@vlono.com
Best for: order questions, shipping updates, returns, refunds, content questions, custom requests, bulk/classroom orders, press inquiries.
Response time
Within 24 hours, Monday through Friday. Most messages get a same-day reply during business hours (9am - 6pm ET). Weekend messages are answered first thing Monday.
What to include
When emailing, include:
- Your order number (starts with "VL") if your message is about an existing order
- Your shipping address if your message is about delivery
- The email address you used at checkout
- A clear description of what you need
Press, partnerships, classroom orders
For classroom bulk orders (10+ copies), partnership inquiries, or press requests, email support@vlono.com with "BULK" or "PRESS" in the subject line for priority routing.
Mailing address
Vlono — c/o Returns Center
(Address provided on request via email)
Note: do not send returns to this address without first emailing support@vlono.com — most returns don't require physical shipping (pass the book to someone who needs it instead).
Vlono is an independent retailer. We are not affiliated with, endorsed by, or sponsored by any school district, publisher, or curriculum body.