Terms & Conditions
These Terms & Conditions govern your use of vlono.com and any purchase you make from Vlono. By using this site or placing an order, you agree to these terms.
1. Overview
vlono.com (the "Site") is operated by Vlono ("we", "us", "our"). By accessing the Site or buying a product you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Returns & Guarantee. If you do not agree, please do not use the Site.
2. Products & availability
We make every effort to display our products, colours and specifications as accurately as possible. Actual items may vary slightly due to screens and printing. All products are subject to availability, and we may limit quantities or discontinue any product at any time.
3. Pricing & payment
All prices are shown in the currency displayed at checkout and may change without notice. We reserve the right to correct pricing errors. Payment is processed securely through our payment providers; by placing an order you confirm you are authorised to use the chosen payment method.
4. Orders
Your order is an offer to buy. We may accept or decline it, and we may cancel any order due to suspected fraud, pricing errors or stock issues, with a full refund where payment was taken. You are responsible for providing accurate shipping and contact details.
5. Shipping & delivery
Delivery times are estimates, not guarantees, and may be affected by carriers or customs. Full details are in our Shipping Policy. Risk of loss passes to you once the order is delivered to the carrier.
6. Returns & refunds
Returns, refunds and our satisfaction guarantee are described on our Returns & Guarantee page, which forms part of these terms.
7. Intellectual property
All content on the Site — text, graphics, logos, images and design — is owned by Vlono or its licensors and is protected by intellectual-property laws. You may not copy or reuse it without our written permission. Product names and trademarks belong to their respective owners.
8. Acceptable use
You agree not to use the Site for any unlawful purpose, to attempt unauthorised access, to interfere with its operation, or to infringe the rights of others.
9. Disclaimers
The Site and products are provided "as is". To the fullest extent permitted by law, we disclaim all warranties not expressly stated. Our products are for general personal use and are not a substitute for professional advice.
10. Limitation of liability
To the maximum extent permitted by law, Vlono shall not be liable for any indirect, incidental or consequential damages arising from your use of the Site or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.
11. Third-party links
The Site may contain links to third-party websites that we do not control and are not responsible for.
12. Changes to these terms
We may update these Terms & Conditions at any time. Changes take effect when posted to this page. Your continued use of the Site means you accept the updated terms.
13. Governing law
These terms are governed by the laws of the jurisdiction in which Vlono operates, without regard to conflict-of-law principles.
14. Contact
Questions about these Terms & Conditions? Email support@vlono.com.
Last updated June 2026.