Frequently Asked Questions

FAQ

Frequently asked questions

The product

What is in the box?
One illustrated board book, Lumi's First Dance Recital, and one Magic Magnifier. The book needs no batteries at all. The magnifier runs on 2 AAA batteries, which are not included.

How does the magnifier work?
Switch it on and glide it across the page. Hidden illustrations appear under the light, then disappear again when you move it away. No app, no pairing, no screen.

Are batteries included?
No. You need 2 AAA batteries for the magnifier. Any brand works.

Is it safe for a toddler?
The magnifier is sized for small hands and the battery compartment is screw-secured, so a child cannot open it. Keep spare batteries out of reach as you would with any battery-powered toy. Recommended for 18 months and up with adult supervision.

Will an older child still like it?
It is built for 18 months and up and holds up well past that. Most parents find kids up to about five stay just as caught up in it. The stories are short enough for a toddler and the hidden pictures work for a child who can already read.

How is this different from other interactive books?
A flap you lift once loses its appeal fast. Here every page hides a new surprise, so attention lasts the whole story. And each page keeps its own hidden picture, so the discovery does not run out after one book.

Ordering and delivery

How long does delivery take?
Orders are processed within 2 business days, then delivery times vary by country. Full breakdown on our shipping page.

Do you ship to my country?
Yes. Free worldwide shipping on every order, no minimum.

Can I track my order?
Yes. A tracking link is emailed to you as soon as the parcel ships.

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. All processed through Shopify Payments.

Returns

What is the 60-Night Guarantee?
Read it every night for two months. If your child stops reaching for it, email support@vlono.com for a full refund. Details on our returns page.

What if it arrives damaged?
Send us a photo at support@vlono.com and we will replace it or refund you. No return shipping needed for damaged items.

Anything not covered here: support@vlono.com